Today, TSplus is thrilled to announce the very first release of Remote Support: a smart, secure and cost-effective solution for efficient remote assistance via Remote Desktop control and Windows session sharing. Remote Support is the most recent addition to the rich line of TSplus products for Remote Access, Application Delivery, Network Security and Server Administration to penetrate a high-potential market.
IRVINE, Calif., May 20, 2021 (Newswire.com) - Taking the Opportunity of the Dynamic Market of Remote Desktop Support
Six out of 10 organizations consulted by Cisco this month had more than half of the workforce telecommuting during lockdown, and 37% expect to maintain this trend.
In the necessity of implementing a home office, the main technical challenges are maintaining customer service and satisfaction levels, a fluid day-to-day coordination of staff and equipment activities, and organizing additional support for employees. What's more, data security and privacy must be built in from the start.
One of the significant challenges of doing enterprise IT support in a remote environment is troubleshooting when there is a need to help someone with something software-related. Organizations that are moving to a permanent work-from-home policy need to get the right tools for robust remote access to their fleet of devices in order to provide quick and efficient help.
There are multiple tools to do remote desktop support on Windows, but TSplus Remote Support offers the best solution of all. Investing time and finances in continuous innovation, TSplus now offers a smart and cost-effective alternative to TeamViewer, LogMeIn or GotoMyPC.
Easy-to-Use, Private Remote Support Software with Perpetual Licensing
Remote Support is a web-based Windows session-sharing tool that enables support teams to access the desktop sessions of remote users. In addition to the integrated security, the solution focuses on providing an easy-to-use tool and optimized user experience. From the low licensing cost to the small software footprint, TSplus Remote Support checks all the boxes, standing out from the competition.
Remote Support is simple to install and easy to use for administrators, support agents and end users. Administration is a breeze thanks to a clean and smart control panel that makes it quick and easy to manage connection settings and Support Agents (or even be one!). What more, this Support Portal is accessible via any web browser. Agents can see all the end users waiting for support directly from their home screen, which greatly contributes to fast and smooth management of the inquiries.
No special IDs or pin codes are required. The application generates a link that the Support Agent can send by email to the user to download a small browser plugin that enables Windows session sharing via web. No extra hassle is required, and it can be used to connect to PCs and remotely share screens; control their mouse and keyboard and provide optimal assistance. Others cool features include file transfer and clipboard, chat and information about the remote system - great for troubleshooting.
Remote Support guarantees data privacy and security for all connections. Installed locally or in the cloud, TSplus securely manages remote connections with a unique URL accessible from the Remote Support web portal. The TSplus Remote Support server and entire connection process is under control of the corporate administrator.
Remote Support comes with Perpetual Licenses! Eliminate the struggle of monthly rental or subscription fees... The customers pay $250 once and own their support infrastructure forever: Up to 5 Administrators and Support agents can use Remote Support on an unlimited number of Windows machines. No more inflating IT Support costs. In fact, the portal interface is entirely customizable, with logo or company details and colors to edit according to corporate branding: it's all free of any additional costs.
To learn more about the entire range of TSplus Remote Desktop, Application Delivery and Cybersecurity Solutions, checkout https://tsplus.net.
Source: TSplus Corp